Module 08 · Email and Abandoned Cart
Email is the channel you own: why this matters more for vendor stores than anything else
Email is the channel you own. Everything else is rented.
Instagram can change its algorithm tomorrow and cut your reach in half. Etsy can rerank its search and bury your listings under three pages of competitors. Google can update its rules and drop your store out of results. TikTok could be banned next year. Every platform you depend on can change the rules, raise prices, or just disappear.
Your email list can't be taken away. It lives in a file you control. Every person on it chose to hear from you. When you send an email, it lands in their inbox. That's it. Nobody between you and the person who said they want to hear from you.
That's why email keeps producing the highest ROI of any marketing channel in ecommerce. The most-quoted figure is $36 to $42 returned for every $1 spent.